The Indian Services sector is one of the most significant sectors of the Indian economy. Looking at the vast potential of this Sector in terms of growth and employment generation, the course aims to prepare the students for the upcoming opportunities in the Service Sector for management jobs. The students are exposed to various segments of the Service Industry namely Airlines, Tourism, Hospitality, Retail, Events, Banks, Insurance, Health, Media & Entertainment ,etc. and management subjects like HRM, TQM, Entrepreneurship, Cross Cultural Management, etc. Practical Exposure in the form of field visits, role plays, case studies, discussions, on the job training, etc. adds value to the course. The course prepares the candidates for the positions of cabin crew, ground staff, city office in the airlines, front office, F& B services and housekeeping in hospitality, sales executive in the retail sector, banks, insurance, ticketing, reservation and customer care executives in the travel & tourism sector, etc.

SEMESTER 1	SEMESTER 2	SEMESTER 3
Global Continental & Regional Emerging trends in Service Industry Basics of Service Management Major Segments in Service Industry Management -I Business Communication & Cross Cultural Management in Service Industry Total Quality Management in Service Industry	Strategic Management for Service Industry Sales & Marketing Management in Services Major Segments in Service Industry Management II Research Methodology & Management Decisions Customer care & Interpersonal Skills	Project Planning Analysis implementation Strategic Marketing Creativity & Entrepreneurship Cross Cultural Management Human Resource Management
SEMESTER 4
Employability Skills Management Management Information System On the Job Training (Dissertation)	Serving Defence Officers can also join Masters Degree Courses at ITFT during 2 Years Study Leave through DGMT